As a research institution, our Quality Policy and objectives are guided by the eight Quality Management Principles:-
Principle 1- Customer-centric Organization:
We are committed to meeting and/or exceeding customer needs and expectations.
We are committed to providing leadership on all technical matters in the coffee industry.
Principle 3:-Human Resource:
We are committed to attracting and retaining competent personnel.
Principle 4- Process Approach:
We shall systematically identify and manage the processes employed to ensure product/service conformity.
Principle5- System Approach to Management:
We are committed to identifying and maintaining a Quality Management System.
Principle 6: Continual Improvement:
We are committed to continual improvement of the QMS by establishing measurable quality objectives at functional levels.
Principle7: Decision- Making:
We are committed to making decisions based on facts.
Principle 8: Mutually beneficial relationships:
We are committed to establishing and maintaining mutually beneficial relationships.
CRF Director of Research: Signed………………….Date: 30th Nov 2009